Shipping policy
Last Updated: May 2026
Thank you for shopping with GlowHaus.
Order Processing
Orders are typically processed within 1–5 business days after payment is received and verified.
Processing times may vary during holidays, promotions, product launches, or periods of high demand.
Shipping Times
Estimated delivery times vary based on destination and carrier availability.
Typical delivery times may range between 5–15 business days after shipment.
These estimates are not guaranteed.
Shipping Delays
GlowHaus is not responsible for delays caused by:
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Weather conditions
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Carrier disruptions
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Customs processing
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Supply chain interruptions
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Incorrect shipping information provided by customers
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Events outside our reasonable control
Address Accuracy
Customers are responsible for providing accurate shipping information.
GlowHaus is not responsible for orders shipped to incorrect addresses provided during checkout.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, GlowHaus is not responsible for lost, stolen, or missing packages.
Customers are encouraged to contact the carrier directly and file any necessary claims.
Damaged Shipments
If your package arrives damaged, please contact us within 7 days of delivery and provide photographs of:
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The damaged item
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The shipping box
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Any packaging materials
We will review the claim and determine an appropriate resolution.
Tracking Information
Tracking information will be provided when available.
Please allow up to 48 hours for tracking updates to appear after shipment.
Contact
Questions regarding shipping may be directed to: