Refund policy

Last Updated: May 2026

At GlowHaus, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we may be able to assist you with a return, replacement, or refund subject to the terms below.

30-Day Return Window

Customers may request a return within 30 days of the delivery date.

To be eligible for a return, items must:

Be unused and in substantially the same condition as received.
Be free from damage caused by misuse, neglect, accidents, modifications, or improper handling.
Include all original packaging, accessories, manuals, and components.
Be accompanied by proof of purchase.

GlowHaus reserves the right to inspect all returned merchandise before approving a refund, replacement, or store credit.

Non-Returnable Items

The following items are not eligible for return:

Products showing signs of use, wear, or damage after delivery.
Products damaged due to improper use, abuse, neglect, accidents, or unauthorized modifications.
Clearance, discounted, final sale, promotional, or liquidation items.
Gift cards.
Customized or personalized products.
Items returned without prior authorization.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To process a claim, customers may be required to provide:

Order number
Description of the issue
Photographs of the product
Photographs of the packaging

Depending on the situation, GlowHaus may provide:

A replacement product
A partial refund
A full refund
Store credit

GlowHaus reserves the right to determine the appropriate resolution on a case-by-case basis.

Return Shipping

Unless otherwise required by law:

Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Shipping fees paid during checkout will not be refunded.
GlowHaus is not responsible for packages lost or damaged during return transit.

We recommend using a trackable shipping service and retaining proof of shipment.

Customers should not return products to the shipping address shown on the original package unless expressly instructed by GlowHaus Customer Support. GlowHaus reserves the right to designate the appropriate return address or inspection facility based on the product, warehouse location, supplier requirements, or warranty claim. Returns sent to an unauthorized address may delay processing or result in the return being rejected.

Refund Approval Process

Once your return is received and inspected, we will notify you regarding approval or denial of your refund request.

Refund eligibility is determined based on:

Product condition
Compliance with this policy
Evidence provided
Return inspection findings

GlowHaus reserves the right to deny any return that does not meet the requirements outlined in this policy.

Approved refunds will be issued to the original payment method used during checkout.

Once your return is received and inspected, we will notify you regarding approval or denial of your refund request.

Refund eligibility is determined based on:

Product condition
Compliance with this policy
Evidence provided
Return inspection findings

All returned products undergo a comprehensive quality inspection before any refund, replacement, or store credit is approved.

Our inspection process may include, but is not limited to:

Verifying the reported issue or defect
Testing all electrical, rechargeable, and functional components
Inspecting for shipping or transit damage
Inspecting for accidental damage, misuse, abuse, or improper handling
Checking for signs of extended or excessive use
Inspecting for water damage, physical damage, or unauthorized modifications
Verifying that all original accessories, packaging, manuals, and components have been returned
Determining whether the issue resulted from a manufacturing defect, shipping damage, customer misuse, or normal wear and tear

GlowHaus reserves the right to document and photograph returned products during the inspection process for quality assurance, fraud prevention, and claim verification purposes.

GlowHaus reserves the right to deny any return that does not meet the requirements outlined in this policy.

Because every returned item undergoes a detailed inspection, please allow up to 30 calendar days after GlowHaus receives your return for the inspection and refund review process to be completed. Inspection times may vary depending on the complexity of the claim, product condition, shipping damage assessments, manufacturer verification, and quality control testing.

Please allow:

Up to 30 calendar days for inspection and refund approval
3–10 additional business days for your financial institution or payment provider to process the refund after approval

Processing times may vary depending on your payment provider.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow:

3–10 business days for inspection and approval
Additional time for your financial institution to process the refund

Processing times may vary depending on your payment provider.

Chargebacks and Payment Disputes

Customers agree to contact GlowHaus and provide an opportunity to resolve any issue before initiating a chargeback or payment dispute.

Fraudulent chargebacks, false claims, or abuse of refund policies may result in the denial of future purchases and may be contested with supporting documentation.

Order Cancellations

Orders may be canceled before shipment.

Once an order has been processed or shipped, cancellation requests may no longer be possible and the order will instead be subject to this Return & Refund Policy.

Limitation of Liability

GlowHaus reserves the right to refuse returns, refunds, replacements, or exchanges that appear fraudulent, abusive, excessive, or inconsistent with normal consumer purchasing behavior.

To the fullest extent permitted by law, GlowHaus shall not be liable for indirect, incidental, consequential, or special damages arising from the purchase, use, or inability to use any product.